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Customer Service Representative (Multiple Positions Available)

Date:  12-Oct-2021

Sydney, AU, 2000

Employment Type:  Permanent Full Time

This a fantastic opportunity for anyone who has strong customer service experience to join the MLC Wealth Customer Contact Centre.


  • Monday to Friday role, rotating roster between 8am – 8pm
  • Fantastic opportunity for career progression and growth
  • Permanent role, based in Paramatta from November


IOOF has acquired MLC and is one of Australia’s leading Wealth Management organisations, undertaking a rapid and exciting transformation. We are a strong and resilient business and despite the current climate, are investing in supporting our people to onboard and connect them remotely. It is in this context that we are looking for engaging people who are committed to providing excellent customer service.


The Role

We have an exciting, entry level opportunity which would be suitable for a recent graduate looking to enter the workforce. This position supports the service delivery of MLC Wealth, Superannuation and Investment products, through providing outstanding customer service over the phone. This is a permanent full-time role, working on a rotating roster between the hours of 8am – 8pm.


The responsibilities will include but are not limited to the following:


Key Responsibilities:

  • Responding to a range of enquiries
  • Delivering exceptional levels of customer service on every call
  • Building knowledge of MLC Wealth products and services
  • Owning and resolving all requests
  • Adhering to policies and procedures
  • Helping set and achieve team goals


To Be Successful in This Role You Will Possess:

  • Exceptional communication skills
  • Ability to multitask and navigate multiple systems
  • Excellent attention to detail and aptitude for problem solving
  • Capability to thrive in a fast-paced environment
  • Passion for learning and personal development
  • Customer service experience is desirable but not essential as full training will be provided



  • In return, we offer development opportunities at an ASX top 200 company
  • Reward and recognition programs
  • A professional, supportive, and friendly culture
  • A range of corporate and lifestyle benefits including discounts at leading retailers


As this position starts in November, training will run through the Christmas/New Year holiday period, you will receive the national public holidays.  Please make sure that you are available during this time.


The Business

IOOF is one of Australia’s largest financial services companies and we offer a full range of products and services, including financial advice, platform management and administration, investment management and trustee services. The IOOF group has been helping Australians secure their future since 1846. During that time, we have grown substantially to become a leading provider of quality financial services. We now manage and administer more than $200 billion of client monies and are listed on the Australian Securities Exchange in the ASX top 200 (ASX:IFL).


To Apply

Please submit your resume with a covering letter by clicking on "Apply Now".


In light of current circumstances, we will be conducting interviews virtually and practicing safe onboarding and working arrangements which follow government advice.


Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.


Please note that applications from agencies will not be considered at this time.


IOOF is an inclusive and equal opportunity employer. We encourage applications regardless of race, ethnicity, age, religion, gender, national origin, disability status, or any other characteristic protected by law. If you need assistance or an adjustment during the application process because of a disability, it is available upon request.


Given IOOF is currently undergoing an Organisational Design process, please be aware that it is anticipated that organisational change will occur.

Apply now »